Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 99 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) muting when not talking
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) loud TV behind you (d) a quiet place for calls
6. 6.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
7. 7.True or false: “calling late at night” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) side talk during a call (d) loud TV behind you
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) camera at the ceiling
11. 11.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) shouting into the phone
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
25. 25.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
26. 26.True or false: “calling late at night” shows good call manners. (a) False (b) True
27. 27.True or false: “muting when not talking” shows good call manners. (a) False (b) True
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.True or false: “speaking clearly” shows good call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) eating while on a call (d) calling late at night
34. 34.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
36. 36.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) calling late at night (d) camera at eye level
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) side talk during a call
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) camera at eye level

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