Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 981 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) hanging up without bye
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) saying bye before ending (d) a quiet place for calls
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
11. 11.True or false: “muting when not talking” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) muting when not talking
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) side talk during a call (d) muting when not talking
17. 17.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
19. 19.True or false: “side talk during a call” shows good call manners. (a) True (b) False
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) a quiet place for calls
22. 22.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) shouting into the phone (d) saying bye before ending
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
29. 29.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) camera at the ceiling
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) loud TV behind you (d) camera at eye level
35. 35.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
36. 36.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) muting when not talking (d) a quiet place for calls
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) side talk during a call (d) shouting into the phone

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