Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 982 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
2. 2.True or false: “saying your name first” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) speaking clearly (d) shouting into the phone
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
7. 7.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
10. 10.True or false: “saying your name first” shows good call manners. (a) True (b) False
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
12. 12.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) a quiet place for calls (d) saying your name first
13. 13.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) muting when not talking (d) “Is this a good time?”
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
22. 22.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
23. 23.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
24. 24.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
26. 26.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
27. 27.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) eating while on a call (d) calling late at night
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) loud TV behind you (d) saying your name first
33. 33.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) speaking clearly
37. 37.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

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