Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 983 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) saying your name first (d) camera at eye level
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) side talk during a call
10. 10.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) saying your name first
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) speaking clearly (d) calling late at night
12. 12.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) calling late at night (d) camera at the ceiling
14. 14.True or false: “calling late at night” shows poor call manners. (a) False (b) True
15. 15.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) a quiet place for calls (d) loud TV behind you
19. 19.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) saying your name first (d) eating while on a call
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) camera at the ceiling (d) shouting into the phone
28. 28.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) side talk during a call (d) saying bye before ending
31. 31.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
32. 32.True or false: “camera at eye level” shows good call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) speaking clearly (d) loud TV behind you
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) calling late at night
38. 38.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
39. 39.True or false: “calling late at night” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students