Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 984 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) side talk during a call
2. 2.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) shouting into the phone
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
7. 7.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) camera at eye level (d) a quiet place for calls
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
12. 12.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
15. 15.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
16. 16.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
17. 17.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
18. 18.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) saying your name first (d) saying bye before ending
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.True or false: “muting when not talking” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) camera at eye level
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.True or false: “calling late at night” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
33. 33.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) camera at eye level
36. 36.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) saying your name first
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
40. 40.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners

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