Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 985 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) calling late at night (d) eating while on a call
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) a quiet place for calls
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) camera at the ceiling (d) saying bye before ending
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) side talk during a call
10. 10.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) a quiet place for calls
14. 14.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) muting when not talking
16. 16.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) muting when not talking (c) “Is this a good time?” (d) a quiet place for calls
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) calling late at night
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) a quiet place for calls (d) saying your name first
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.True or false: “saying your name first” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) speaking clearly
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) “Is this a good time?”
38. 38.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) calling late at night (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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