Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 986 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) saying bye before ending
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) “Is this a good time?” (d) camera at eye level
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
10. 10.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying your name first (d) side talk during a call
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) a quiet place for calls
17. 17.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
18. 18.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) shouting into the phone
21. 21.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) camera at the ceiling
23. 23.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
24. 24.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) saying bye before ending (d) camera at eye level
26. 26.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) a quiet place for calls (d) side talk during a call
27. 27.True or false: “calling late at night” shows good call manners. (a) False (b) True
28. 28.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) “Is this a good time?” (d) hanging up without bye
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) camera at the ceiling (d) side talk during a call
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) camera at the ceiling
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
37. 37.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.True or false: “saying your name first” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) a quiet place for calls (d) eating while on a call

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