Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 987 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) “Is this a good time?” (d) a quiet place for calls
7. 7.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
9. 9.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) calling late at night
10. 10.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) camera at the ceiling (d) calling late at night
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
15. 15.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) camera at eye level (d) saying your name first
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) side talk during a call
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
28. 28.True or false: “calling late at night” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) a quiet place for calls
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) side talk during a call
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) “Is this a good time?” (d) camera at eye level
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
39. 39.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) speaking clearly (d) calling late at night

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