Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 988 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) eating while on a call (d) a quiet place for calls
2. 2.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
4. 4.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
5. 5.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
6. 6.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) loud TV behind you (d) side talk during a call
7. 7.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
8. 8.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
9. 9.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) shouting into the phone (d) camera at eye level
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) side talk during a call (d) saying your name first
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) calling late at night
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) “Is this a good time?” (d) calling late at night
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) side talk during a call (d) hanging up without bye
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) calling late at night (d) speaking clearly
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
35. 35.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) saying your name first (d) speaking clearly
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) calling late at night (d) muting when not talking

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students