Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 989 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
5. 5.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
6. 6.True or false: “eating while on a call” shows good call manners. (a) True (b) False
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
8. 8.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) a quiet place for calls
9. 9.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) muting when not talking (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) a quiet place for calls
13. 13.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
19. 19.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) eating while on a call
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) side talk during a call (d) camera at the ceiling
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) shouting into the phone
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
25. 25.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) shouting into the phone
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) side talk during a call (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) eating while on a call
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.True or false: “saying your name first” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) side talk during a call (d) saying bye before ending

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