Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 990 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
4. 4.True or false: “speaking clearly” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
7. 7.True or false: “camera at eye level” shows good call manners. (a) True (b) False
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
9. 9.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
13. 13.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) “Is this a good time?” (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) saying your name first
18. 18.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) muting when not talking
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) calling late at night (d) eating while on a call
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
25. 25.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
26. 26.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
32. 32.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.True or false: “saying your name first” shows good call manners. (a) False (b) True
35. 35.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
36. 36.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
39. 39.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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