Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 991 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) calling late at night
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) side talk during a call (d) hanging up without bye
12. 12.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) side talk during a call
16. 16.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) eating while on a call
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.True or false: “side talk during a call” shows good call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) saying bye before ending (d) speaking clearly
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
31. 31.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) saying your name first
33. 33.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) side talk during a call
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) muting when not talking (d) saying your name first
38. 38.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) shouting into the phone (d) eating while on a call
40. 40.True or false: “muting when not talking” shows poor call manners. (a) False (b) True

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