Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 992 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.True or false: “calling late at night” shows good call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
5. 5.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) “Is this a good time?”
7. 7.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) muting when not talking
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
11. 11.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
13. 13.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) speaking clearly (d) muting when not talking
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) camera at eye level
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) camera at eye level (d) a quiet place for calls
23. 23.True or false: “saying your name first” shows poor call manners. (a) False (b) True
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) camera at the ceiling
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) camera at the ceiling
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.True or false: “muting when not talking” shows good call manners. (a) False (b) True
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) hanging up without bye
33. 33.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying bye before ending (d) side talk during a call
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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