Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 993 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
3. 3.True or false: “saying your name first” shows poor call manners. (a) True (b) False
4. 4.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
8. 8.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
13. 13.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) shouting into the phone (d) saying your name first
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) camera at eye level (d) speaking clearly
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) camera at the ceiling (d) “Is this a good time?”
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) “Is this a good time?”
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
30. 30.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) hanging up without bye
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) eating while on a call
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) camera at eye level
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending

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