Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 994 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) saying bye before ending (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
9. 9.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) loud TV behind you
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
15. 15.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) eating while on a call (d) side talk during a call
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
19. 19.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) camera at eye level (d) calling late at night
22. 22.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
23. 23.True or false: “side talk during a call” shows good call manners. (a) False (b) True
24. 24.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) muting when not talking (d) side talk during a call
32. 32.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) calling late at night (d) camera at the ceiling
33. 33.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) side talk during a call
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) eating while on a call (d) shouting into the phone

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