Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 995 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) hanging up without bye
3. 3.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) loud TV behind you (d) saying your name first
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) hanging up without bye (d) eating while on a call
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
8. 8.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) camera at the ceiling
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
11. 11.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) speaking clearly (d) camera at eye level
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
14. 14.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) saying your name first (d) saying bye before ending
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) calling late at night (d) speaking clearly
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
19. 19.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) camera at eye level
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) saying bye before ending
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) saying your name first (d) side talk during a call
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) side talk during a call
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
32. 32.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) “Is this a good time?” (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students