Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 996 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
10. 10.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) hanging up without bye (d) eating while on a call
14. 14.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
18. 18.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.True or false: “speaking clearly” shows good call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) shouting into the phone
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) muting when not talking (d) saying bye before ending
28. 28.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.True or false: “side talk during a call” shows good call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) hanging up without bye (d) shouting into the phone
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at eye level (d) camera at the ceiling
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) camera at the ceiling
37. 37.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) camera at the ceiling (d) saying bye before ending
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) calling late at night (c) side talk during a call (d) loud TV behind you
39. 39.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
40. 40.True or false: “calling late at night” shows poor call manners. (a) True (b) False

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