Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 997 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
2. 2.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) shouting into the phone
9. 9.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) saying bye before ending
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) camera at eye level (d) camera at the ceiling
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) saying your name first (d) eating while on a call
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) calling late at night
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) loud TV behind you (d) saying your name first
25. 25.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.True or false: “camera at eye level” shows good call manners. (a) False (b) True
28. 28.True or false: “speaking clearly” shows good call manners. (a) False (b) True
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying bye before ending (d) saying your name first
32. 32.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.True or false: “calling late at night” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) camera at eye level
40. 40.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) hanging up without bye (d) camera at the ceiling

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