Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 998 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
3. 3.True or false: “calling late at night” shows poor call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
7. 7.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
8. 8.True or false: “saying your name first” shows good call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
11. 11.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
16. 16.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) side talk during a call (d) shouting into the phone
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
22. 22.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) side talk during a call (d) camera at eye level
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) saying bye before ending
28. 28.True or false: “eating while on a call” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) hanging up without bye (d) calling late at night
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) calling late at night (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) a quiet place for calls (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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