Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 1 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) chatting on the phone (c) listening to complaints (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) a sticky, messy table
5. 5.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) a sticky, messy table (d) hiding the prices
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
7. 7.True or false: “clean, covered food” is good customer service. (a) False (b) True
8. 8.True or false: “hiding the prices” is poor customer service. (a) False (b) True
9. 9.True or false: “ignoring a customer” is good customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) chatting on the phone (d) saying thank you
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
13. 13.True or false: “a clear price board” is poor customer service. (a) False (b) True
14. 14.True or false: “counting change wrongly” is good customer service. (a) False (b) True
15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) rude replies (b) dirty hands with food (c) ignoring a customer (d) clean, covered food
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
18. 18.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) dirty hands with food (d) giving correct change
22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) a tidy stall table (d) giving correct change
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) a clear price board (d) listening to complaints
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.True or false: “rude replies” is good customer service. (a) False (b) True
29. 29.True or false: “a tidy stall table” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a clear price board (d) rude replies
31. 31.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
32. 32.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) clean, covered food (d) greeting with a smile
34. 34.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a clear price board (d) serving friends first
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) ignoring a customer (d) arguing with a buyer
38. 38.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) listening to complaints (d) rude replies
39. 39.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) dirty hands with food (d) a sticky, messy table
40. 40.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn

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