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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 2 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  2. 2.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  3. 3.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  4. 4.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) ignoring a customer (d) a tidy stall table
  5. 5.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  6. 6.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) giving correct change (d) arguing with a buyer
  7. 7.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) listening to complaints
  8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) a tidy stall table (d) giving correct change
  9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  11. 11.True or false: “rude replies” is poor customer service. (a) False (b) True
  12. 12.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
  13. 13.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  14. 14.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) serving friends first (d) arguing with a buyer
  15. 15.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) hiding the prices (d) sorry for a long wait
  16. 16.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) clean, covered food (d) a clear price board
  17. 17.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  18. 18.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) serving friends first (d) a tidy stall table
  19. 19.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
  20. 20.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  21. 21.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) saying thank you (d) arguing with a buyer
  22. 22.Which of these is good customer service? (a) a clear price board (b) counting change wrongly (c) dirty hands with food (d) arguing with a buyer
  23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  25. 25.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) arguing with a buyer (d) ignoring a customer
  26. 26.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) fixing mistakes quickly (d) dirty hands with food
  27. 27.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  28. 28.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  29. 29.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
  31. 31.True or false: “serving friends first” is good customer service. (a) False (b) True
  32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) counting change wrongly (d) rude replies
  33. 33.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  34. 34.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  35. 35.True or false: “hiding the prices” is good customer service. (a) True (b) False
  36. 36.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  37. 37.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  38. 38.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  39. 39.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  40. 40.True or false: “counting change wrongly” is good customer service. (a) True (b) False

Answer key

  1. thank them and note it
  2. False
  3. good service
  4. ignoring a customer
  5. poor service
  6. giving correct change
  7. listening to complaints
  8. dirty hands with food
  9. good service
  10. good service
  11. True
  12. serve them in turn
  13. False
  14. fixing mistakes quickly
  15. hiding the prices
  16. ignoring a customer
  17. good service
  18. serving friends first
  19. buyers come back
  20. True
  21. arguing with a buyer
  22. a clear price board
  23. good service
  24. good service
  25. saying thank you
  26. dirty hands with food
  27. False
  28. poor service
  29. True
  30. give it back, say sorry
  31. False
  32. a tidy stall table
  33. poor service
  34. False
  35. False
  36. False
  37. False
  38. poor service
  39. good service
  40. False

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