Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 10 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
2. 2.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
3. 3.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
5. 5.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) a tidy stall table (d) giving correct change
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) greeting with a smile (d) counting change wrongly
8. 8.True or false: “hiding the prices” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
11. 11.True or false: “clean, covered food” is good customer service. (a) True (b) False
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
13. 13.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
15. 15.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
16. 16.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) giving correct change
18. 18.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) hiding the prices (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) serving friends first (d) a sticky, messy table
22. 22.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.True or false: “dirty hands with food” is good customer service. (a) False (b) True
25. 25.True or false: “saying thank you” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) serving friends first (d) fixing mistakes quickly
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) arguing with a buyer
33. 33.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) a tidy stall table (d) fixing mistakes quickly
35. 35.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) a sticky, messy table (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) ignoring a customer (d) rude replies
37. 37.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) sorry for a long wait (d) greeting with a smile
38. 38.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
39. 39.True or false: “hiding the prices” is good customer service. (a) True (b) False
40. 40.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids