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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 11 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  2. 2.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  3. 3.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
  4. 4.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) fixing mistakes quickly
  6. 6.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) ignoring a customer (d) a clear price board
  7. 7.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) hiding the prices (d) fixing mistakes quickly
  8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  9. 9.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
  10. 10.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
  12. 12.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  15. 15.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) counting change wrongly (d) ignoring a customer
  16. 16.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) sorry for a long wait (d) a clear price board
  17. 17.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) hiding the prices (d) ignoring a customer
  18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
  19. 19.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
  21. 21.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) serving friends first (d) a sticky, messy table
  22. 22.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  23. 23.🔍 Which is the odd one out? (a) hiding the prices (b) a clear price board (c) ignoring a customer (d) serving friends first
  24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  25. 25.Which of these is poor customer service? (a) hiding the prices (b) a clear price board (c) greeting with a smile (d) fixing mistakes quickly
  26. 26.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) saying thank you (d) arguing with a buyer
  27. 27.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) a sticky, messy table (d) a tidy stall table
  28. 28.True or false: “a clear price board” is poor customer service. (a) True (b) False
  29. 29.True or false: “serving friends first” is good customer service. (a) True (b) False
  30. 30.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  31. 31.True or false: “giving correct change” is good customer service. (a) False (b) True
  32. 32.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  33. 33.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  34. 34.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) ignoring a customer (d) hiding the prices
  35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
  36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  37. 37.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  38. 38.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) greeting with a smile (d) a sticky, messy table
  39. 39.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) rude replies (d) a clear price board
  40. 40.True or false: “a clear price board” is good customer service. (a) True (b) False

Answer key

  1. poor service
  2. True
  3. serve them in turn
  4. False
  5. fixing mistakes quickly
  6. ignoring a customer
  7. fixing mistakes quickly
  8. poor service
  9. thank them and note it
  10. good service
  11. buyers come back
  12. good service
  13. good service
  14. good service
  15. greeting with a smile
  16. dirty hands with food
  17. clean, covered food
  18. False
  19. True
  20. say sorry, add sugar
  21. giving correct change
  22. poor service
  23. a clear price board
  24. poor service
  25. hiding the prices
  26. saying thank you
  27. a tidy stall table
  28. False
  29. False
  30. poor service
  31. True
  32. False
  33. True
  34. sorry for a long wait
  35. True
  36. good service
  37. good service
  38. a sticky, messy table
  39. rude replies
  40. True

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