Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 100 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) rude replies (d) saying thank you
4. 4.True or false: “rude replies” is poor customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a sticky, messy table (d) listening to complaints
6. 6.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
7. 7.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
8. 8.True or false: “saying thank you” is good customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) fixing mistakes quickly (d) greeting with a smile
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) greeting with a smile (d) counting change wrongly
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) chatting on the phone (d) clean, covered food
12. 12.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) rude replies (d) saying thank you
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
16. 16.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) arguing with a buyer (d) clean, covered food
17. 17.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
21. 21.True or false: “rude replies” is good customer service. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) ignoring a customer (d) a sticky, messy table
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
24. 24.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) sorry for a long wait (d) listening to complaints
25. 25.Which of these is good customer service? (a) rude replies (b) giving correct change (c) ignoring a customer (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) fixing mistakes quickly (d) clean, covered food
27. 27.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
28. 28.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) ignoring a customer (d) greeting with a smile
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
31. 31.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) a tidy stall table (d) listening to complaints
32. 32.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) dirty hands with food (d) rude replies
33. 33.True or false: “serving friends first” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
35. 35.True or false: “listening to complaints” is poor customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) chatting on the phone (d) a sticky, messy table
37. 37.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
38. 38.True or false: “serving friends first” is poor customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
40. 40.True or false: “ignoring a customer” is good customer service. (a) False (b) True

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