Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 101 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) arguing with a buyer (d) giving correct change
2. 2.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) a sticky, messy table (d) greeting with a smile
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
5. 5.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
7. 7.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) saying thank you (d) listening to complaints
8. 8.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
9. 9.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) greeting with a smile
12. 12.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) listening to complaints (d) sorry for a long wait
15. 15.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) rude replies
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.True or false: “greeting with a smile” is good customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) chatting on the phone (d) giving correct change
19. 19.True or false: “rude replies” is good customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
21. 21.True or false: “saying thank you” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) arguing with a buyer (d) sorry for a long wait
23. 23.True or false: “listening to complaints” is good customer service. (a) True (b) False
24. 24.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
26. 26.True or false: “counting change wrongly” is good customer service. (a) True (b) False
27. 27.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
28. 28.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) chatting on the phone (d) a tidy stall table
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) serving friends first (d) rude replies
30. 30.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
31. 31.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
32. 32.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
33. 33.True or false: “a clear price board” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) listening to complaints (d) sorry for a long wait
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) listening to complaints (d) counting change wrongly
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) ignoring a customer (d) a clear price board
38. 38.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) giving correct change (d) serving friends first
39. 39.True or false: “serving friends first” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids