Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 102 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) dirty hands with food (d) a clear price board
3. 3.True or false: “rude replies” is good customer service. (a) False (b) True
4. 4.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
5. 5.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) rude replies
6. 6.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) a tidy stall table (d) listening to complaints
7. 7.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) saying thank you (d) sorry for a long wait
8. 8.Which of these is poor customer service? (a) serving friends first (b) saying thank you (c) listening to complaints (d) clean, covered food
9. 9.True or false: “clean, covered food” is good customer service. (a) False (b) True
10. 10.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) clean, covered food (d) greeting with a smile
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
15. 15.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) listening to complaints
16. 16.True or false: “serving friends first” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
18. 18.Which of these is poor customer service? (a) hiding the prices (b) giving correct change (c) fixing mistakes quickly (d) listening to complaints
19. 19.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) counting change wrongly (d) greeting with a smile
20. 20.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) rude replies (d) saying thank you
21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
23. 23.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) ignoring a customer (d) chatting on the phone
24. 24.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) a clear price board (d) a tidy stall table
26. 26.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) hiding the prices (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) rude replies (d) saying thank you
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
31. 31.True or false: “rude replies” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) rude replies (d) serving friends first
33. 33.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
34. 34.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
35. 35.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) serving friends first (d) fixing mistakes quickly
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) serving friends first (c) chatting on the phone (d) counting change wrongly
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
40. 40.True or false: “greeting with a smile” is poor customer service. (a) True (b) False

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