Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 103 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
2. 2.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) chatting on the phone
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) hiding the prices (d) a tidy stall table
6. 6.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
7. 7.True or false: “serving friends first” is good customer service. (a) True (b) False
8. 8.True or false: “saying thank you” is poor customer service. (a) False (b) True
9. 9.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) fixing mistakes quickly (d) chatting on the phone
10. 10.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) giving correct change (d) serving friends first
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) clean, covered food (d) a sticky, messy table
12. 12.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) listening to complaints (d) sorry for a long wait
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) ignoring a customer (d) clean, covered food
15. 15.Which of these is poor customer service? (a) chatting on the phone (b) greeting with a smile (c) fixing mistakes quickly (d) a clear price board
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) fixing mistakes quickly (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a clear price board (d) counting change wrongly
19. 19.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) fixing mistakes quickly (d) clean, covered food
20. 20.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) saying thank you (d) counting change wrongly
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.True or false: “a tidy stall table” is good customer service. (a) True (b) False
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
25. 25.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) a clear price board
28. 28.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
31. 31.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) greeting with a smile (d) clean, covered food
32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
33. 33.True or false: “hiding the prices” is good customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) counting change wrongly (b) fixing mistakes quickly (c) a clear price board (d) greeting with a smile
35. 35.True or false: “dirty hands with food” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
37. 37.True or false: “hiding the prices” is poor customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) rude replies (d) saying thank you
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.True or false: “counting change wrongly” is poor customer service. (a) False (b) True

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