Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 104 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is good customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) giving correct change (d) serving friends first
3. 3.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) saying thank you (d) a tidy stall table
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) hiding the prices (d) greeting with a smile
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
12. 12.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) a clear price board (d) fixing mistakes quickly
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
14. 14.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) a tidy stall table (d) a sticky, messy table
15. 15.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) giving correct change (d) a clear price board
16. 16.True or false: “serving friends first” is good customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) hiding the prices (d) listening to complaints
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) ignoring a customer (d) sorry for a long wait
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
21. 21.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) giving correct change
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) rude replies (d) listening to complaints
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
26. 26.True or false: “clean, covered food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) a clear price board (d) clean, covered food
28. 28.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) fixing mistakes quickly (d) dirty hands with food
30. 30.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) sorry for a long wait (d) listening to complaints
31. 31.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) counting change wrongly (d) ignoring a customer
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
34. 34.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) chatting on the phone (d) dirty hands with food
36. 36.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) rude replies (d) sorry for a long wait
37. 37.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) greeting with a smile (d) sorry for a long wait
38. 38.Which of these is good customer service? (a) hiding the prices (b) clean, covered food (c) dirty hands with food (d) ignoring a customer
39. 39.Which of these is good customer service? (a) a clear price board (b) rude replies (c) dirty hands with food (d) hiding the prices
40. 40.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) giving correct change (d) listening to complaints

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