Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 105 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) a clear price board (c) fixing mistakes quickly (d) counting change wrongly
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
5. 5.True or false: “rude replies” is poor customer service. (a) False (b) True
6. 6.True or false: “hiding the prices” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) sorry for a long wait (d) a sticky, messy table
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a tidy stall table (d) hiding the prices
9. 9.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a clear price board (d) a sticky, messy table
11. 11.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
13. 13.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) saying thank you (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) giving correct change (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) arguing with a buyer (d) listening to complaints
18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
19. 19.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
20. 20.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) saying thank you (d) giving correct change
22. 22.True or false: “ignoring a customer” is good customer service. (a) True (b) False
23. 23.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) clean, covered food (d) counting change wrongly
24. 24.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) sorry for a long wait (d) a clear price board
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) greeting with a smile (d) hiding the prices
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.True or false: “dirty hands with food” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) rude replies (d) a tidy stall table
29. 29.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) hiding the prices (d) sorry for a long wait
30. 30.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
31. 31.True or false: “chatting on the phone” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) a tidy stall table (d) a sticky, messy table
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) clean, covered food (d) arguing with a buyer
36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) ignoring a customer (d) giving correct change
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) a tidy stall table (d) ignoring a customer
38. 38.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) chatting on the phone (d) sorry for a long wait
40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

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