Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 106 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) clean, covered food (d) saying thank you
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
3. 3.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) listening to complaints (d) ignoring a customer
4. 4.True or false: “giving correct change” is good customer service. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) clean, covered food (d) serving friends first
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) giving correct change (d) counting change wrongly
7. 7.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a tidy stall table (d) a clear price board
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) hiding the prices (d) rude replies
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) fixing mistakes quickly (d) hiding the prices
12. 12.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) dirty hands with food
13. 13.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) fixing mistakes quickly
14. 14.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
15. 15.True or false: “chatting on the phone” is good customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) hiding the prices (d) arguing with a buyer
17. 17.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) a tidy stall table (d) giving correct change
22. 22.True or false: “hiding the prices” is poor customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) a clear price board (d) greeting with a smile
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.True or false: “clean, covered food” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) serving friends first
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) serving friends first (d) counting change wrongly
28. 28.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
29. 29.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
30. 30.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) a tidy stall table (d) counting change wrongly
32. 32.True or false: “ignoring a customer” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) greeting with a smile
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) chatting on the phone (d) saying thank you
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) rude replies (c) clean, covered food (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) dirty hands with food (d) a sticky, messy table
40. 40.Which of these is good customer service? (a) sorry for a long wait (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer

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