Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 107 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) giving correct change (d) saying thank you
2. 2.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) dirty hands with food (d) rude replies
5. 5.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) hiding the prices (d) a clear price board
7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) serving friends first
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
10. 10.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
11. 11.True or false: “a clear price board” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) a clear price board (b) rude replies (c) hiding the prices (d) arguing with a buyer
15. 15.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) arguing with a buyer (d) fixing mistakes quickly
17. 17.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) arguing with a buyer (d) listening to complaints
18. 18.Which of these is good customer service? (a) fixing mistakes quickly (b) rude replies (c) chatting on the phone (d) hiding the prices
19. 19.Which of these is good customer service? (a) sorry for a long wait (b) serving friends first (c) rude replies (d) arguing with a buyer
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
21. 21.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) hiding the prices (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) greeting with a smile (d) serving friends first
23. 23.True or false: “giving correct change” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
25. 25.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
26. 26.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
27. 27.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) counting change wrongly (d) a clear price board
28. 28.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
29. 29.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
31. 31.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) chatting on the phone (d) dirty hands with food
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) dirty hands with food (c) sorry for a long wait (d) a tidy stall table
34. 34.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) giving correct change (d) listening to complaints
36. 36.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) rude replies (d) a tidy stall table
38. 38.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) a clear price board (d) serving friends first
39. 39.True or false: “a clear price board” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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