Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 108 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is poor customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) giving correct change (d) a tidy stall table
3. 3.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) a clear price board (d) serving friends first
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) ignoring a customer (d) listening to complaints
9. 9.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
10. 10.True or false: “saying thank you” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) hiding the prices
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) saying thank you (d) dirty hands with food
16. 16.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) greeting with a smile (d) a sticky, messy table
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) arguing with a buyer (d) a sticky, messy table
20. 20.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) arguing with a buyer (d) counting change wrongly
21. 21.True or false: “listening to complaints” is good customer service. (a) False (b) True
22. 22.True or false: “hiding the prices” is poor customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) listening to complaints
24. 24.True or false: “dirty hands with food” is good customer service. (a) True (b) False
25. 25.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) counting change wrongly (d) greeting with a smile
27. 27.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
28. 28.Which of these is good customer service? (a) serving friends first (b) a tidy stall table (c) rude replies (d) ignoring a customer
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) giving correct change (d) clean, covered food
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) a tidy stall table
33. 33.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
34. 34.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) chatting on the phone (d) greeting with a smile
36. 36.True or false: “giving correct change” is poor customer service. (a) False (b) True
37. 37.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) a tidy stall table (d) sorry for a long wait
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
40. 40.True or false: “rude replies” is good customer service. (a) False (b) True

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