Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 109 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) fixing mistakes quickly (d) saying thank you
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) clean, covered food (d) serving friends first
3. 3.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) giving correct change (d) dirty hands with food
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) giving correct change (d) chatting on the phone
5. 5.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) saying thank you (d) clean, covered food
6. 6.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) counting change wrongly (d) a tidy stall table
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) sorry for a long wait (d) arguing with a buyer
9. 9.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) sorry for a long wait
10. 10.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
12. 12.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
13. 13.True or false: “hiding the prices” is poor customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) serving friends first (d) fixing mistakes quickly
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
16. 16.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) a clear price board (d) ignoring a customer
19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) a sticky, messy table (d) greeting with a smile
21. 21.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) sorry for a long wait (d) a tidy stall table
23. 23.Which of these is good customer service? (a) hiding the prices (b) greeting with a smile (c) rude replies (d) counting change wrongly
24. 24.True or false: “a clear price board” is poor customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) sorry for a long wait
26. 26.True or false: “rude replies” is good customer service. (a) False (b) True
27. 27.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) hiding the prices (d) listening to complaints
30. 30.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) greeting with a smile (d) ignoring a customer
33. 33.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) a sticky, messy table (d) clean, covered food
34. 34.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) a sticky, messy table
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.True or false: “chatting on the phone” is good customer service. (a) True (b) False
37. 37.True or false: “saying thank you” is poor customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) counting change wrongly
39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
40. 40.True or false: “counting change wrongly” is good customer service. (a) False (b) True

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