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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 110 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “listening to complaints” is good customer service. (a) False (b) True
  2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) fixing mistakes quickly (d) giving correct change
  4. 4.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  5. 5.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) rude replies (d) counting change wrongly
  6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
  7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  8. 8.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
  10. 10.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  11. 11.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  12. 12.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) arguing with a buyer
  13. 13.True or false: “clean, covered food” is good customer service. (a) False (b) True
  14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
  16. 16.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  17. 17.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
  19. 19.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  21. 21.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  23. 23.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  25. 25.True or false: “a clear price board” is poor customer service. (a) True (b) False
  26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) serving friends first (c) hiding the prices (d) sorry for a long wait
  27. 27.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
  29. 29.🔍 Which is the odd one out? (a) chatting on the phone (b) saying thank you (c) fixing mistakes quickly (d) giving correct change
  30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) clean, covered food (c) hiding the prices (d) arguing with a buyer
  31. 31.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) a sticky, messy table (d) clean, covered food
  32. 32.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) ignoring a customer (d) fixing mistakes quickly
  33. 33.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  34. 34.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  35. 35.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
  36. 36.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) dirty hands with food (d) clean, covered food
  37. 37.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) fixing mistakes quickly (d) saying thank you
  38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) a clear price board (d) listening to complaints
  39. 39.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) hiding the prices (d) rude replies
  40. 40.True or false: “hiding the prices” is good customer service. (a) False (b) True

Answer key

  1. True
  2. good service
  3. ignoring a customer
  4. True
  5. giving correct change
  6. good service
  7. poor service
  8. good service
  9. give it back, say sorry
  10. good service
  11. poor service
  12. arguing with a buyer
  13. True
  14. poor service
  15. buyers come back
  16. False
  17. thank them and note it
  18. False
  19. True
  20. good service
  21. good service
  22. poor service
  23. False
  24. good service
  25. False
  26. sorry for a long wait
  27. poor service
  28. say sorry, add sugar
  29. chatting on the phone
  30. clean, covered food
  31. a sticky, messy table
  32. fixing mistakes quickly
  33. True
  34. True
  35. serve them in turn
  36. dirty hands with food
  37. ignoring a customer
  38. hiding the prices
  39. saying thank you
  40. False

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