Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 12 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
5. 5.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) chatting on the phone (d) fixing mistakes quickly
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) a sticky, messy table
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) dirty hands with food (d) saying thank you
11. 11.True or false: “a tidy stall table” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) chatting on the phone (d) hiding the prices
13. 13.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) serving friends first (d) counting change wrongly
15. 15.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) clean, covered food (d) hiding the prices
16. 16.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) hiding the prices (d) a sticky, messy table
17. 17.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) counting change wrongly (d) giving correct change
18. 18.True or false: “a clear price board” is good customer service. (a) True (b) False
19. 19.True or false: “greeting with a smile” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) listening to complaints (d) a sticky, messy table
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
22. 22.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
24. 24.True or false: “saying thank you” is good customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) giving correct change (d) ignoring a customer
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
27. 27.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a tidy stall table (d) arguing with a buyer
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) hiding the prices (d) chatting on the phone
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) rude replies
30. 30.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
31. 31.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) arguing with a buyer (d) listening to complaints
32. 32.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) hiding the prices (d) arguing with a buyer
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) fixing mistakes quickly (d) giving correct change
36. 36.True or false: “saying thank you” is poor customer service. (a) True (b) False
37. 37.True or false: “ignoring a customer” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) saying thank you (d) arguing with a buyer
40. 40.Which of these is good customer service? (a) saying thank you (b) a sticky, messy table (c) arguing with a buyer (d) hiding the prices

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