Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 111 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is poor customer service. (a) False (b) True
2. 2.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
3. 3.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) clean, covered food (d) a clear price board
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
5. 5.True or false: “clean, covered food” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.True or false: “greeting with a smile” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) a clear price board
10. 10.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
11. 11.True or false: “rude replies” is good customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) a tidy stall table (c) hiding the prices (d) rude replies
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
15. 15.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) giving correct change (c) a clear price board (d) a tidy stall table
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) saying thank you (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) sorry for a long wait (d) dirty hands with food
20. 20.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) a sticky, messy table (d) a clear price board
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) sorry for a long wait (d) dirty hands with food
22. 22.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) arguing with a buyer (d) ignoring a customer
26. 26.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) clean, covered food (d) hiding the prices
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) rude replies (d) hiding the prices
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) ignoring a customer (d) saying thank you
29. 29.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
30. 30.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
31. 31.True or false: “saying thank you” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) hiding the prices (d) listening to complaints
34. 34.True or false: “rude replies” is poor customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) arguing with a buyer (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) giving correct change (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) chatting on the phone (d) greeting with a smile
38. 38.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) sorry for a long wait (d) rude replies
39. 39.True or false: “giving correct change” is poor customer service. (a) True (b) False
40. 40.True or false: “a sticky, messy table” is good customer service. (a) True (b) False

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