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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 112 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) dirty hands with food (d) a sticky, messy table
  2. 2.Which of these is good customer service? (a) serving friends first (b) chatting on the phone (c) hiding the prices (d) a clear price board
  3. 3.True or false: “saying thank you” is poor customer service. (a) True (b) False
  4. 4.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) fixing mistakes quickly (d) chatting on the phone
  5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
  6. 6.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  7. 7.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) a tidy stall table (d) serving friends first
  8. 8.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  9. 9.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) sorry for a long wait (d) a tidy stall table
  10. 10.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  11. 11.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
  12. 12.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  13. 13.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  15. 15.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  16. 16.True or false: “a clear price board” is good customer service. (a) True (b) False
  17. 17.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
  19. 19.True or false: “rude replies” is good customer service. (a) False (b) True
  20. 20.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) rude replies (d) counting change wrongly
  21. 21.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  22. 22.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
  24. 24.True or false: “clean, covered food” is good customer service. (a) True (b) False
  25. 25.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) rude replies (d) listening to complaints
  27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
  28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
  29. 29.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  30. 30.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) giving correct change (d) serving friends first
  32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
  33. 33.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) greeting with a smile (d) counting change wrongly
  34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  36. 36.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) ignoring a customer (d) dirty hands with food
  37. 37.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) hiding the prices (d) sorry for a long wait
  38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  39. 39.True or false: “serving friends first” is poor customer service. (a) True (b) False
  40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

Answer key

  1. giving correct change
  2. a clear price board
  3. False
  4. fixing mistakes quickly
  5. False
  6. good service
  7. serving friends first
  8. False
  9. arguing with a buyer
  10. good service
  11. thank them and note it
  12. False
  13. good service
  14. poor service
  15. True
  16. True
  17. good service
  18. serve them in turn
  19. False
  20. a tidy stall table
  21. False
  22. good service
  23. hiding the prices
  24. True
  25. False
  26. listening to complaints
  27. give it back, say sorry
  28. buyers come back
  29. False
  30. poor service
  31. serving friends first
  32. say sorry, add sugar
  33. counting change wrongly
  34. poor service
  35. good service
  36. clean, covered food
  37. hiding the prices
  38. poor service
  39. True
  40. True

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