Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 113 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) sorry for a long wait (d) rude replies
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
4. 4.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) ignoring a customer (d) a clear price board
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) serving friends first (d) a sticky, messy table
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) listening to complaints (d) chatting on the phone
9. 9.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) fixing mistakes quickly (d) counting change wrongly
11. 11.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) a sticky, messy table (d) a tidy stall table
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) dirty hands with food (d) fixing mistakes quickly
13. 13.True or false: “listening to complaints” is good customer service. (a) False (b) True
14. 14.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) giving correct change (d) serving friends first
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) chatting on the phone
18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) clean, covered food (d) serving friends first
19. 19.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) greeting with a smile (d) a sticky, messy table
25. 25.True or false: “serving friends first” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) saying thank you (d) hiding the prices
28. 28.True or false: “hiding the prices” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) hiding the prices (d) rude replies
32. 32.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) giving correct change (d) sorry for a long wait
35. 35.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) listening to complaints (d) counting change wrongly
38. 38.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) a clear price board (d) a tidy stall table
40. 40.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service

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