Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 114 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) greeting with a smile (d) a tidy stall table
2. 2.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) saying thank you (d) hiding the prices
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
4. 4.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
7. 7.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) sorry for a long wait
8. 8.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
9. 9.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) a clear price board (d) counting change wrongly
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
14. 14.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) arguing with a buyer (d) serving friends first
15. 15.True or false: “rude replies” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) fixing mistakes quickly (d) ignoring a customer
20. 20.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
21. 21.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) arguing with a buyer (d) fixing mistakes quickly
23. 23.Which of these is good customer service? (a) ignoring a customer (b) listening to complaints (c) serving friends first (d) dirty hands with food
24. 24.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) dirty hands with food (d) clean, covered food
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) fixing mistakes quickly (d) serving friends first
27. 27.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) clean, covered food (d) ignoring a customer
29. 29.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) a sticky, messy table (b) dirty hands with food (c) saying thank you (d) serving friends first
31. 31.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) counting change wrongly (d) ignoring a customer
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) dirty hands with food (d) serving friends first
33. 33.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) a clear price board (d) arguing with a buyer
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) a tidy stall table (d) a clear price board
37. 37.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) fixing mistakes quickly
39. 39.True or false: “clean, covered food” is good customer service. (a) True (b) False
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False

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