Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 115 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) listening to complaints (d) a clear price board
2. 2.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) counting change wrongly (d) fixing mistakes quickly
3. 3.True or false: “clean, covered food” is poor customer service. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) ignoring a customer
5. 5.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) arguing with a buyer (d) hiding the prices
6. 6.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) sorry for a long wait (d) fixing mistakes quickly
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
9. 9.True or false: “serving friends first” is poor customer service. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) rude replies (d) sorry for a long wait
11. 11.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) counting change wrongly (d) sorry for a long wait
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) a tidy stall table (d) listening to complaints
13. 13.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) hiding the prices (d) clean, covered food
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) dirty hands with food (d) a sticky, messy table
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
16. 16.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) a sticky, messy table (d) clean, covered food
18. 18.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) rude replies (d) dirty hands with food
21. 21.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
22. 22.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) hiding the prices (d) a tidy stall table
23. 23.True or false: “clean, covered food” is good customer service. (a) False (b) True
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
25. 25.True or false: “counting change wrongly” is good customer service. (a) True (b) False
26. 26.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
27. 27.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
29. 29.True or false: “serving friends first” is good customer service. (a) False (b) True
30. 30.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
31. 31.True or false: “saying thank you” is good customer service. (a) True (b) False
32. 32.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
33. 33.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) a sticky, messy table (d) serving friends first
34. 34.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) chatting on the phone (d) greeting with a smile
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.True or false: “giving correct change” is poor customer service. (a) True (b) False
37. 37.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it is slower (d) it does not
38. 38.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) listening to complaints (d) dirty hands with food

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