Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 116 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) greeting with a smile (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) ignoring a customer (d) listening to complaints
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) sorry for a long wait (d) counting change wrongly
5. 5.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) ignoring a customer (d) sorry for a long wait
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
7. 7.Which of these is good customer service? (a) counting change wrongly (b) clean, covered food (c) serving friends first (d) rude replies
8. 8.True or false: “ignoring a customer” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) sorry for a long wait (d) a clear price board
10. 10.True or false: “giving correct change” is poor customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) a tidy stall table (d) counting change wrongly
12. 12.True or false: “a clear price board” is poor customer service. (a) True (b) False
13. 13.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) fixing mistakes quickly
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) giving correct change (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) hiding the prices (d) rude replies
16. 16.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
19. 19.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) arguing with a buyer (d) counting change wrongly
21. 21.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) serving friends first (d) greeting with a smile
22. 22.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) a tidy stall table (d) a sticky, messy table
24. 24.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) giving correct change (d) saying thank you
25. 25.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) a clear price board (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) clean, covered food (d) rude replies
28. 28.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
29. 29.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
30. 30.True or false: “a tidy stall table” is good customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
32. 32.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) listening to complaints (d) a tidy stall table
34. 34.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) greeting with a smile (d) listening to complaints
36. 36.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
37. 37.True or false: “giving correct change” is good customer service. (a) True (b) False
38. 38.True or false: “counting change wrongly” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) a clear price board (d) chatting on the phone
40. 40.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service

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