Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 117 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) sorry for a long wait (d) a tidy stall table
2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) hiding the prices (d) saying thank you
4. 4.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
5. 5.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) sorry for a long wait (d) chatting on the phone
6. 6.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) rude replies (d) a tidy stall table
7. 7.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
9. 9.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) rude replies (d) ignoring a customer
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
14. 14.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) giving correct change (d) fixing mistakes quickly
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) listening to complaints (d) fixing mistakes quickly
16. 16.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) dirty hands with food (d) saying thank you
17. 17.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
19. 19.True or false: “hiding the prices” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) ignoring a customer (d) fixing mistakes quickly
22. 22.True or false: “clean, covered food” is good customer service. (a) True (b) False
23. 23.True or false: “giving correct change” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
29. 29.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
30. 30.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) chatting on the phone (d) counting change wrongly
32. 32.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
33. 33.True or false: “counting change wrongly” is good customer service. (a) True (b) False
34. 34.True or false: “rude replies” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) dirty hands with food (b) giving correct change (c) clean, covered food (d) a tidy stall table
36. 36.Which of these is good customer service? (a) chatting on the phone (b) fixing mistakes quickly (c) dirty hands with food (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) dirty hands with food (d) a sticky, messy table
38. 38.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) giving correct change (d) a sticky, messy table
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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