Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 118 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
2. 2.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) clean, covered food (b) hiding the prices (c) ignoring a customer (d) chatting on the phone
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
5. 5.True or false: “a clear price board” is good customer service. (a) False (b) True
6. 6.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) dirty hands with food (d) sorry for a long wait
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) clean, covered food (d) giving correct change
9. 9.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) rude replies (d) dirty hands with food
10. 10.True or false: “clean, covered food” is good customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) listening to complaints (d) counting change wrongly
12. 12.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
13. 13.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
15. 15.Which of these is poor customer service? (a) arguing with a buyer (b) greeting with a smile (c) saying thank you (d) giving correct change
16. 16.🔍 Which is the odd one out? (a) giving correct change (b) clean, covered food (c) saying thank you (d) counting change wrongly
17. 17.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) a sticky, messy table (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) clean, covered food (d) serving friends first
19. 19.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) a sticky, messy table (d) a clear price board
20. 20.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) counting change wrongly (d) rude replies
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) chatting on the phone (b) a tidy stall table (c) hiding the prices (d) a sticky, messy table
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
24. 24.True or false: “hiding the prices” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) rude replies (d) giving correct change
29. 29.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
32. 32.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
33. 33.Which of these is poor customer service? (a) giving correct change (b) ignoring a customer (c) listening to complaints (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) giving correct change (d) a clear price board
35. 35.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) rude replies (d) listening to complaints
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) ignoring a customer (d) sorry for a long wait
37. 37.True or false: “hiding the prices” is good customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) ignoring a customer
39. 39.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
40. 40.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue

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