Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 119 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) sorry for a long wait (d) chatting on the phone
2. 2.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) rude replies (d) saying thank you
3. 3.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) counting change wrongly (d) hiding the prices
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) ignore it (d) argue
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) rude replies (d) counting change wrongly
9. 9.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) arguing with a buyer (d) serving friends first
10. 10.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) chatting on the phone (d) dirty hands with food
11. 11.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) hiding the prices (d) chatting on the phone
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) fixing mistakes quickly (d) clean, covered food
13. 13.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
14. 14.True or false: “hiding the prices” is good customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) chatting on the phone (d) arguing with a buyer
16. 16.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) hiding the prices (d) chatting on the phone
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) sorry for a long wait (d) ignoring a customer
23. 23.True or false: “giving correct change” is good customer service. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) clean, covered food (b) serving friends first (c) giving correct change (d) saying thank you
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
26. 26.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
27. 27.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) hiding the prices (d) dirty hands with food
29. 29.Which of these is good customer service? (a) clean, covered food (b) counting change wrongly (c) chatting on the phone (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) rude replies (d) greeting with a smile
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) sorry for a long wait
33. 33.True or false: “greeting with a smile” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) counting change wrongly (d) serving friends first
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.True or false: “serving friends first” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.True or false: “saying thank you” is poor customer service. (a) False (b) True

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