Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 120 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) saying thank you (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) dirty hands with food (d) serving friends first
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.True or false: “ignoring a customer” is good customer service. (a) True (b) False
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
6. 6.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) clean, covered food (d) rude replies
9. 9.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) serving friends first (d) fixing mistakes quickly
11. 11.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) greeting with a smile (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) giving correct change (d) saying thank you
13. 13.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
14. 14.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) arguing with a buyer (d) chatting on the phone
15. 15.True or false: “counting change wrongly” is good customer service. (a) True (b) False
16. 16.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) greeting with a smile (d) listening to complaints
17. 17.🔍 Which is the odd one out? (a) dirty hands with food (b) sorry for a long wait (c) rude replies (d) hiding the prices
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
19. 19.True or false: “dirty hands with food” is good customer service. (a) False (b) True
20. 20.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) counting change wrongly (d) giving correct change
22. 22.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
23. 23.True or false: “greeting with a smile” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
25. 25.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) serving friends first (d) giving correct change
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) greeting with a smile (d) giving correct change
29. 29.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) greeting with a smile (d) giving correct change
30. 30.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.True or false: “hiding the prices” is good customer service. (a) True (b) False
34. 34.True or false: “listening to complaints” is good customer service. (a) True (b) False
35. 35.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) counting change wrongly (d) a clear price board
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) a sticky, messy table (d) saying thank you
37. 37.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
38. 38.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service

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