Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 13 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) arguing with a buyer (d) a clear price board
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) a tidy stall table (d) giving correct change
4. 4.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
6. 6.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) a tidy stall table (d) hiding the prices
8. 8.True or false: “giving correct change” is good customer service. (a) True (b) False
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
10. 10.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) listening to complaints (d) arguing with a buyer
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) a clear price board (d) rude replies
13. 13.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
14. 14.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) sorry for a long wait (d) ignoring a customer
15. 15.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) sorry for a long wait (d) a tidy stall table
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) serving friends first (d) hiding the prices
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) a tidy stall table (d) a clear price board
18. 18.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) saying thank you (d) greeting with a smile
20. 20.True or false: “saying thank you” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) arguing with a buyer (d) serving friends first
22. 22.True or false: “a clear price board” is poor customer service. (a) True (b) False
23. 23.Which of these is good customer service? (a) rude replies (b) serving friends first (c) chatting on the phone (d) greeting with a smile
24. 24.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
25. 25.True or false: “giving correct change” is poor customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) arguing with a buyer (d) rude replies
27. 27.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
30. 30.True or false: “dirty hands with food” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) saying thank you (d) a clear price board
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
34. 34.True or false: “ignoring a customer” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) listening to complaints (d) fixing mistakes quickly
37. 37.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service

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