Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 121 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) greeting with a smile (d) saying thank you
2. 2.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
3. 3.True or false: “clean, covered food” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) counting change wrongly (d) fixing mistakes quickly
5. 5.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) ignoring a customer (d) greeting with a smile
8. 8.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) clean, covered food (d) saying thank you
9. 9.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) serving friends first (d) clean, covered food
10. 10.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.Which of these is good customer service? (a) giving correct change (b) dirty hands with food (c) hiding the prices (d) chatting on the phone
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
15. 15.Which of these is good customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) serving friends first (d) chatting on the phone
16. 16.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) a sticky, messy table (d) clean, covered food
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) fixing mistakes quickly (d) a sticky, messy table
20. 20.Which of these is poor customer service? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) listening to complaints
21. 21.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) ignoring a customer (d) a tidy stall table
22. 22.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) saying thank you
23. 23.True or false: “serving friends first” is good customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) counting change wrongly (d) a clear price board
25. 25.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) hiding the prices (d) chatting on the phone
26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) sorry for a long wait (d) arguing with a buyer
28. 28.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) counting change wrongly (d) giving correct change
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
33. 33.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) saying thank you (d) a clear price board
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) dirty hands with food (d) listening to complaints
36. 36.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) a sticky, messy table (d) ignoring a customer
39. 39.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
40. 40.True or false: “listening to complaints” is poor customer service. (a) False (b) True

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