Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 122 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) ignoring a customer (d) sorry for a long wait
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
3. 3.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
4. 4.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
5. 5.True or false: “saying thank you” is poor customer service. (a) False (b) True
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
7. 7.Which of these is good customer service? (a) hiding the prices (b) saying thank you (c) a sticky, messy table (d) rude replies
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
9. 9.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) sorry for a long wait (c) arguing with a buyer (d) chatting on the phone
13. 13.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) sorry for a long wait (d) chatting on the phone
15. 15.True or false: “a clear price board” is good customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) saying thank you (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) giving correct change (d) a tidy stall table
19. 19.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) sorry for a long wait (d) listening to complaints
24. 24.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
25. 25.True or false: “dirty hands with food” is good customer service. (a) False (b) True
26. 26.True or false: “a tidy stall table” is good customer service. (a) True (b) False
27. 27.True or false: “a clear price board” is poor customer service. (a) True (b) False
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) counting change wrongly (d) fixing mistakes quickly
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) clean, covered food (d) counting change wrongly
32. 32.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) a sticky, messy table (d) clean, covered food
33. 33.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
34. 34.Which of these is good customer service? (a) hiding the prices (b) giving correct change (c) serving friends first (d) ignoring a customer
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) counting change wrongly (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) listening to complaints (d) clean, covered food
37. 37.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) clean, covered food (d) a clear price board
38. 38.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) ignoring a customer (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) dirty hands with food (d) listening to complaints

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