Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 123 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “clean, covered food” is good customer service. (a) False (b) True
2. 2.True or false: “dirty hands with food” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) ignoring a customer (d) fixing mistakes quickly
5. 5.True or false: “serving friends first” is poor customer service. (a) True (b) False
6. 6.True or false: “ignoring a customer” is good customer service. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) hiding the prices (d) greeting with a smile
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) a clear price board (d) serving friends first
10. 10.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) giving correct change
13. 13.True or false: “a clear price board” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
15. 15.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) counting change wrongly (d) chatting on the phone
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) counting change wrongly (d) hiding the prices
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) a clear price board (d) a tidy stall table
19. 19.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
22. 22.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) clean, covered food (d) ignoring a customer
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) listening to complaints (d) hiding the prices
26. 26.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) saying thank you (d) rude replies
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) giving correct change (c) sorry for a long wait (d) a sticky, messy table
30. 30.True or false: “giving correct change” is good customer service. (a) True (b) False
31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) hiding the prices (d) dirty hands with food
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) listening to complaints (d) greeting with a smile
34. 34.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) clean, covered food (d) counting change wrongly
36. 36.True or false: “giving correct change” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) a tidy stall table (d) saying thank you
38. 38.True or false: “a clear price board” is poor customer service. (a) True (b) False
39. 39.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
40. 40.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service

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