Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 124 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is good customer service. (a) False (b) True
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) ignoring a customer (d) giving correct change
3. 3.True or false: “clean, covered food” is good customer service. (a) True (b) False
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
8. 8.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) sorry for a long wait (d) saying thank you
10. 10.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) dirty hands with food (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) counting change wrongly (d) ignoring a customer
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
15. 15.True or false: “rude replies” is poor customer service. (a) True (b) False
16. 16.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) a clear price board
18. 18.True or false: “giving correct change” is poor customer service. (a) True (b) False
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) a clear price board (d) saying thank you
21. 21.True or false: “rude replies” is good customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) serving friends first
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) a clear price board (d) fixing mistakes quickly
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) a tidy stall table
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) clean, covered food (d) arguing with a buyer
26. 26.True or false: “saying thank you” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
28. 28.Which of these is good customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) dirty hands with food (d) serving friends first
29. 29.True or false: “greeting with a smile” is good customer service. (a) True (b) False
30. 30.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
32. 32.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) chatting on the phone (b) serving friends first (c) greeting with a smile (d) counting change wrongly
34. 34.True or false: “listening to complaints” is good customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
36. 36.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) giving correct change (d) arguing with a buyer
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) ignoring a customer (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) a clear price board (d) counting change wrongly
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) rude replies (d) a tidy stall table

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